Frequently Asked Questions

Opening an account is simple and can be done entirely online. Click "Open Account" in the top navigation, choose your account type, and complete the secure application. You'll need a government-issued ID, Social Security Number, and an initial deposit. Most accounts are approved instantly. You can also visit any of our 500+ branch locations to open an account in person with the help of a representative.

Standard daily transfer limits are $5,000 for personal accounts and $25,000 for business accounts via online banking. Wire transfers may have different limits depending on your account tier. If you need to transfer a larger amount, please contact our customer service team at 1-800-BANKING or visit a branch. Higher limits are available for verified premium account holders upon request.

Yes. Deposits at ABS Group Holdings are insured by the Federal Deposit Insurance Corporation (FDIC) up to $250,000 per depositor, per ownership category. This means your eligible accounts — including checking, savings, and CDs — are protected up to the standard limit. For accounts with balances above $250,000, we recommend speaking with a financial advisor about structuring options.

We use 256-bit SSL encryption for all online transactions, combined with multi-factor authentication (MFA), real-time fraud monitoring, and automatic session timeouts. Our security team operates around the clock to detect and prevent unauthorized access. We will never ask for your password, PIN, or full account number by email or phone. If you suspect suspicious activity, contact us immediately at 1-800-BANKING.

Yes. ABS Group Holdings supports international wire transfers to more than 120 countries. Standard international wires typically arrive within 2–5 business days. Transfer fees vary by destination country and amount. Exchange rates are competitive and displayed in real time during the transfer process. For large international transfers or frequent cross-border transactions, our Trade Finance team offers specialized solutions for business customers.

Report a lost or stolen card immediately by calling 1-800-BANKING (available 24/7), using the "Freeze Card" feature in your online banking dashboard, or visiting your nearest branch. We will deactivate the compromised card and issue a replacement within 3–5 business days. Standard replacement cards are free of charge. Expedited shipping is available for a small fee. You are not liable for unauthorized charges reported promptly.

ABS Group's High-Yield Savings Account currently offers a competitive APY that is updated monthly in line with market conditions. Certificates of Deposit (CDs) offer fixed rates for terms ranging from 3 months to 5 years, with higher rates for longer terms. Current rates are published on our High-Yield Savings and CD pages. Rate offers are subject to change and are not guaranteed for future deposits.

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM EST. You can reach us by phone at 1-800-BANKING, by email at support@absgroupholdings.com, or through the secure message center in your online banking dashboard. For branch-specific inquiries, use our branch locator to find your nearest location and direct contact information. Emergency card and fraud support is available 24 hours a day, 7 days a week.